Your Treatment
It is our experience that many difficulties can be avoided if all the parties involved are informed about what is expected. Prior to undertaking any dental treatment you can expect us to inform you (a) why the treatment is necessary, (b) the various options to treat your particular dental problem and (c) the potential problems with any proposed treatment. In turn, you will be encouraged to ask any questions you might have about the proposed treatment.
Payment
We also feel it is important that you understand our office policies and what is expected of you. Payment is expected at the time we provide services to you. We accept personal checks, cash, Visa, MasterCard, and American Express. Any checks returned due to non-sufficient funds will be subject to a $30.00 service charge. We also accept Care Credit AND Lending Club for those who qualify.
Insurance
If you have dental insurance coverage, we are happy to bill your insurance company for you. However for us to provide this service, we must have complete insurance information and confirmation of your coverage by your insurer. Please inform us of any changes that occur in your insurance coverage. We remind you that this is your insurance and it is in your best interest to have the most current insurance information. We bill your insurance company as a courtesy to you, our patients.
After confirmation of our insurance coverage, you will be expected to meet your deductibles and pay those portions not covered by your insurance at the time our services are rendered, and before you leave our office. Later, after claims are settled with your insurance company, any remaining balances must be paid within 30 days of settlement of those claims. If a problem should arise, we are glad to provide your insurance company with any additional information necessary about treatment.
Accounts Receivable
We expect all balances to be cleared in less than 30 days. All accounts receivable over 90 days will be assessed a finance charge of 5% per day.
Missed Appointment Policy
Appointments are scheduled for you and our professional staff and “chair time” are reserved especially for you. Missed appointments and repeated tardiness are financial burdens to everyone. After the first missed appointment, a standard office charge will be applied to your account. If an appointment is cancelled less than 24 hours in advance, it will be considered a missed appointment. Likewise, if you arrive late for your appointment, we may need to reschedule your appointment to another time or day, and it will be treated as a missed appointment.
We do confirm all appointments at least 24 hours in advance, but the ultimate responsibility for that appointment time is yours. We offer appointment confirmation via email and text a few days prior to your appointment. Please make sure we have your current email address and cell phone number on file in order for you to receive these reminders.